These Terms of Service (these “Terms”) set out the terms and conditions under which hapicom Inc. (“we”, “us”, or “our”) provides the suite of tools called “hapicom tools” and related online services (collectively, the “Service”).
Users of the Service (“Users”) are required to agree to these Terms before using the Service.
1. Application of These Terms
These Terms apply to all relationships between us and Users in connection with the provision and use of the Service.
In connection with the Service, we may establish guidelines, policies, help pages, and individual terms and conditions (collectively, “Supplementary Terms”) in addition to these Terms. Regardless of their titles, such Supplementary Terms constitute a part of these Terms.
If these Terms conflict with any Supplementary Terms, the Supplementary Terms will prevail, unless otherwise expressly provided in the Supplementary Terms.
2. Description of the Service
The Service is primarily intended for business operators and is designed to support the growth of Users’ businesses and organizations by providing various tool functions necessary for their business activities.
The specific contents, features, and conditions of provision of the Service will be displayed from time to time on our website or in the administration console.
3. Eligibility and Target Users
The Service is primarily intended for corporations, sole proprietors, and other business operators that use the Service in the course of their business.
When using the Service, Users agree to these Terms on the premise that they are using the Service in their capacity as business operators.
We respect the spirit of laws and regulations relating to consumer protection. However, in light of the fact that the Service is a business-oriented service, Users acknowledge in advance that certain protections afforded to “consumers” under such laws and regulations may not apply.
Users may use the Service to enable their own customers or other third parties (“End Users”) to use the functions of the Service as part of the products or services provided by the User. Even in such cases, the contractual relationship and the counterparty of our obligations to provide the Service always remain the User, and we do not have a direct contractual relationship with any End User.
4. Registration for Use
Any person wishing to use the Service (the “Applicant”) shall apply to use the Service by agreeing to these Terms, entering their email address and any other information specified by us in the manner prescribed by us, and completing the identity verification procedures specified by us.
The service agreement for the Service shall be formed at the time when the procedures in the preceding paragraph have been completed and we have created an account for the Applicant and enabled the Applicant to start using the Service.
If we determine that any of the following items applies to the Applicant, we may refuse the use of the Service or delete the account. We shall have no obligation to disclose the reasons for such decision.
- Where we determine that the Applicant does not exist or may not exist
- Where the Applicant has previously breached these Terms or any other agreement relating to our services
- Where we determine that the Applicant is an anti-social force (see Article 16) or has any relationship with such forces
- Where the registered information contains any false statement, error, or omission
- Where we otherwise determine that it is not appropriate for the Applicant to use the Service
If there is any change in the registered information, the User shall promptly complete the change procedures in the manner prescribed by us.
5. Management of Authentication Information
Users must properly manage and store, at their own responsibility, the email addresses, one-time codes, and any other authentication information used for login and identity verification that are necessary to use the Service, and must not allow any third party to use such information or lend, transfer, sell, disclose, or otherwise dispose of such information.
Even if a User or a third party suffers damage due to improper management of authentication information, errors in use, or unauthorized use by third parties, we will not be liable in any way, except where such damage is caused by our willful misconduct or gross negligence.
If a User suspects that authentication information may have been leaked to a third party or that there has been unauthorized use by a third party, the User must promptly notify us in the manner prescribed by us and follow our instructions.
6. Fees and Payment Methods
With respect to the functions or plans within the Service that are available in exchange for payment (the “Paid Services”), the fees, billing units, billing cycles, existence of free quotas, and other pricing conditions will be determined separately by us and will be as displayed on our website or in the administration console.
Unless otherwise indicated, the Paid Services are provided on a prepaid subscription basis and will be automatically renewed unless and until the User completes the cancellation procedures in the manner prescribed by us.
When using the Paid Services, Users must pay the applicable fees by the due date specified by us, through services provided by Stripe or other payment processors designated by us (such as credit card payment services).
With respect to fees that have already been paid by a User, no proration, refunds, or other reimbursements will be made, even if the User cancels the Paid Services or stops using the Service (except where laws or regulations provide otherwise in favor of the User).
Users must not, by using VPNs or other technical means, fraudulently circumvent or mislead any mechanisms used by us or our payment processors to determine the fees, currencies, or other conditions applicable to the Service. If any such conduct results in costs or other damages being incurred by us, the User will bear such costs and damages.
The terms and conditions relating to payment processor services are governed by the terms and conditions established by the relevant payment processors. Even if a User suffers damage arising from such services, we will not be liable, except where such damage is caused by our willful misconduct or gross negligence.
7. Free Services
We may provide functions or plans free of charge, including free trials for a fixed period (collectively, the “Free Services”). The contents and conditions of the Free Services are as displayed separately by us.
We may change the contents of the Free Services or suspend or terminate the provision of the Free Services. In such cases, we will not be liable for any damage incurred by Users as a result, except where such damage is caused by our willful misconduct or gross negligence.
These Terms apply to the Free Services as well, and Users must comply with the obligations and prohibitions set out in these Terms when using the Free Services.
8. Handling of Data and Personal Information
Among the data stored or registered by Users in the Service (“User Data”), the handling of personal information is governed by our Privacy Policy.
We may access, view, and analyze User Data to the extent necessary for the purposes of providing and maintaining the Service, improving quality, developing new features, and implementing security measures.
We may process User Data statistically and use it, in a form that does not identify any individual or specific User, for purposes such as operational improvement, feature development, and marketing.
Users represent and warrant that they have the necessary rights to the User Data and that the User Data does not infringe any rights of third parties. If any dispute arises between a User and a third party in relation to User Data, the User will resolve such dispute at the User’s own responsibility and expense, and if we suffer any damage as a result, the User will compensate us for such damage upon our request.
9. Integration with Third-Party Services
The Service may provide functions that integrate with services provided by third parties (collectively, “Third-Party Services”).
When using the integration functions with Third-Party Services, Users must comply with the terms of use and privacy policies of the relevant Third-Party Services, and we make no warranties whatsoever regarding the contents or performance of such Third-Party Services.
Even if changes in specifications, failures, suspension, or other issues on the side of Third-Party Services affect the use of all or part of the Service, we will not be liable for any resulting damage, except where such damage is caused by our willful misconduct or gross negligence.
10. Prohibited Acts
In using the Service, Users must not engage in any of the following acts:
- Acts that violate laws or regulations or public order and morals.
- Criminal acts or acts that may lead to criminal acts.
- Acts that infringe the intellectual property rights, privacy rights, honor, or other rights or interests of us, other Users, or third parties.
- Acts involving unauthorized access to programs, servers, or networks provided in connection with the Service, probing for security vulnerabilities, or otherwise compromising or risking the security of the Service.
- Acts that place an excessive load on the networks or systems of the Service, or that circumvent or disable the specifications, functional limitations, connection limits, bandwidth limits, or other technical restrictions of the Service.
- Except where using our official APIs or other methods approved by us, acts that automatically access the systems of the Service by means of scraping tools, crawlers, automated programs, or similar means.
- Using the Service for the purposes of functional analysis, software or system configuration analysis, reverse engineering, or other technical investigation.
- Using the Service, beyond its intended scope of use, for illegal activities, nuisance activities, spam, malware distribution, or similar purposes.
- Disseminating false or misleading information about the Service or us.
- Using the Service for the benefit of, or providing benefits to, anti-social forces, or otherwise acts that support such forces.
- Acts that violate these Terms.
- Any other acts that we determine to be inappropriate.
11. Changes, Temporary Suspension, and Termination of the Service
We may, for reasons such as improving user convenience, enhancing functionality, implementing security measures, or when we otherwise deem it necessary, change or add to all or part of the contents of the Service (including its specifications, design, and features), or discontinue the provision thereof, in each case without prior notice to Users.
If we determine that any of the following applies, we may change the provision of all or part of the Service, or temporarily suspend the Service, with or without prior notice to Users:
- When performing regular or emergency system maintenance, inspections, or other maintenance work.
- When the provision of the Service becomes difficult due to force majeure events such as fire, power outage, natural disaster, spread of infectious disease, war, terrorism, or failures of telecommunications carriers.
- When changes in specifications or suspension of Third-Party Services or infrastructure make it difficult to continue providing the Service.
- When we otherwise determine that such action is unavoidable.
We may terminate all or part of the Service for business or technical reasons. In such cases, we will endeavor to provide prior notice to Users within a reasonable scope.
We will not be liable for any damage suffered by Users as a result of changes, suspension, or termination of the Service pursuant to this Article, except where such damage is caused by our willful misconduct or gross negligence.
12. Suspension of Use and Termination of the Service Agreement
If we determine that a User falls under any of the following items, we may, without prior notice or demand, take such measures as suspending all or part of the User’s use of the Service, terminating the service agreement for the Service, or any other measures we deem necessary:
- If the User breaches any provision of these Terms.
- If the User delays payment of fees and fails to pay even after we send a demand for payment.
- If a petition is filed for seizure, provisional seizure, provisional disposition, auction, bankruptcy, civil rehabilitation, corporate reorganization, or special liquidation with respect to the User, or if the User files such a petition.
- If the User is dissolved or ceases its business.
- If it is found that the User is an anti-social force or has any relationship with anti-social forces.
- If we otherwise determine that it is inappropriate for the User to continue using the Service.
We will not be liable for any damage suffered by a User as a result of measures taken pursuant to this Article, except where such damage is caused by our willful misconduct or gross negligence.
13. Termination of Account and Cancellation
Users may delete their accounts for the Service or cancel the Paid Services in accordance with the procedures prescribed by us.
If the cancellation procedures for any Paid Services are completed by the next renewal date, automatic renewal of such services on and after that renewal date will cease.
Even if a User terminates its account or cancels the Service, we may retain User Data, logs, and other information for a certain period of time to the extent required by law or necessary for the operation of the Service. The handling of such information is governed by our Privacy Policy and other policies separately established by us.
14. Intellectual Property Rights
All intellectual property rights in and to the programs, designs, text, images, logos, trademarks, know-how, manuals, documents, and any other materials relating to the Service belong to us or to third parties having legitimate rights therein.
Users must not reproduce, reprint, modify, distribute, publicly transmit, sell, or otherwise use any information obtained through the use of the Service beyond the scope expressly permitted by us.
15. Confidentiality
Users and we must not disclose or leak to any third party any information disclosed by the other party in connection with the Service that is marked as confidential or is clearly confidential by its nature (“Confidential Information”) without the prior written consent of the other party.
The obligations in the preceding paragraph will not apply, even where the information constitutes Confidential Information, to any information that:
- was already publicly known at the time it was disclosed by the other party;
- became publicly known after it was disclosed by the other party, without fault of the User or us; or
- was lawfully obtained by the User or us from a third party having legitimate authority to disclose such information.
Users and we may, to the extent necessary for the provision, maintenance, or improvement of the Service, disclose Confidential Information to contractors or other service providers that are bound by confidentiality obligations at least equivalent to those set forth in this Article.
The confidentiality obligations under this Article will remain in effect even after termination of the service agreement for the Service.
16. Exclusion of Anti-Social Forces
Users represent and warrant that neither they nor their officers or ultimate controlling persons are, or will in the future be, members of organized crime groups, members of such groups, companies affiliated with such groups, so-called anti-social forces, or organizations or individuals equivalent thereto (whether in or outside Japan).
Users represent and warrant that they do not and will not, in the future, provide funds, conveniences, or engage in any other transactional relationship with anti-social forces.
If it is found that a User has violated either of the preceding two paragraphs, we may immediately terminate the service agreement for the Service without any demand. We will not be liable for any damage incurred by the User as a result of such termination.
17. Disclaimer of Warranties
We make no warranties, whether express or implied, that the Service will be suitable for a User’s particular purpose, that it will have the functions, performance, or results expected by Users, that the Service will be free from defects or interruptions, or that User Data will not be lost.
The Service is provided on an “as is” basis, and Users use the Service at their own responsibility.
18. Limitation of Liability
If a User breaches these Terms or commits a tort and thereby causes damage to us, we may claim compensation from the User for such damage.
Even if a User suffers damage in connection with the Service, we will not be liable for such damage, except where such damage is caused by our willful misconduct or gross negligence.
If we are liable to a User for damages pursuant to the preceding paragraph, our liability will be limited to the total amount of fees for the Service actually paid by the User to us during the 12-month period immediately preceding the time when the relevant damage occurred, and we will be liable only within such limit.
In no event will we be liable for any special, indirect, consequential, or incidental damages, lost profits, loss of data, loss of business opportunity, or any other indirect damages.
19. Changes to These Terms
We may change these Terms if we deem it necessary.
If we change these Terms, we will notify Users of the contents of the revised Terms by posting them on our website or by other methods prescribed by us, and the revised Terms will become effective at the time of such posting or notification.
If a User uses the Service after the Terms have been changed, or fails to complete the procedures to terminate the service agreement for the Service within the period specified by us, the User will be deemed to have agreed to the revised Terms.
20. Notices and Communications
Notices from us to Users regarding the Service will be given by posting on our website, sending to the registered email address, displaying within the Service, or by any other method we deem appropriate.
Communications and inquiries from Users to us must be made through the contact channels or forms designated by us. However, with respect to communications and inquiries for which we determine, in light of their content, that no response is required, we are under no obligation to provide individual responses.
We have no obligation to respond directly to communications or inquiries made to us by End Users, and will in principle respond through the relevant User.
21. Assignment of Rights and Obligations
Users must not, without our prior written consent, assign, transfer, succeed to, pledge, or otherwise dispose of their status under these Terms or any of their rights or obligations under these Terms, in whole or in part, to any third party.
If we transfer the business relating to the Service to a third party, we may, in connection with such transfer, have such third party succeed to our status under these Terms, our rights and obligations under these Terms, and information relating to Users, and Users hereby agree in advance to such succession.
22. Severability
If any provision of these Terms, or any part thereof, is held invalid or unenforceable under laws or regulations, the remaining provisions of these Terms will continue in full force and effect.
23. Governing Law and Jurisdiction
The interpretation of these Terms and matters relating to the Service will be governed by the laws of Japan.
Any disputes arising between us and a User in connection with the Service will be submitted to the exclusive jurisdiction of the Osaka District Court as the court of first instance.
Revision History
Established: December 3, 2025
Revised: January 23, 2026